About Rural Broadband
Our Business
Rural Broadband is an offshoot of Positive Computing, an IT services company run by Richard Dix and based in an office at the former family farm in Heacham, Norfolk. In 2010, Positive Computing is celebrating its 10th anniversary of providing IT sales and service to domestic customers and local businesses.
Rural Broadband is focusing on the provision of internet connectivity and other associated services to customers based in rural areas in Norfolk and across the British Isles.
The company offers a variety of services including:
- Web hosting
- ADSL connectivity
- Remote computer support (through Positive Computing)
- Online Backup
- Satellite internet connectivity and installation
Rural Broadband is growing its network of experienced satellite dish installers across the country to be able to provide a complete service to any region in the UK.
How We Are Different
Richard has lived, worked and trained in rural Norfolk all his life and is fortunate enough to have acceptable internet connectivity through ADSL. Richard has valuable experience, first as a farmer and then providing exemplary IT services to his local customers in Norfolk.
Richard has now decided to help other individuals, families, businesses and communities overcome the challenges they face when trying to secure reliable, fast internet connectivity in less well connected parts of the country.
This will be done using currently available methods and the latest developments in technology as they become available.
Rural Broadband Offers More Than Just Internet
Rural Broadband is very much a personal and family-run business, with Richard’s father assisting with larger installations. The business runs as a friendly team which offers its customers a commitment to excellent service, backed by a guarantee.
We make 3 promises to our customers as our Satisfaction Guarantee:
- Responses within a guaranteed time period
- Friendly and clear communication at all times
- If we screw up, we’ll pay your next month of service
By offering a high level of service and support, Rural Broadband is seeking to give its customers a unique choice in comparison with other providers.
Richard has been involved with community broadband projects since 2002, when he was part of the team that set up West Norfolk Community Broadband which served thousands of houses and businesses in a five-square mile area. Using ADSL, wireless, cable and satellite technologies Richard has already been involved with hundreds of broadband connections.
Richard recently attended meetings on the subject of rural broadband provisioning with `Shaping Norfolk’s Future’ and Suffolk County Council. He is also growing his contacts with rural development and communications experts, Members of Parliament and suppliers in order to keep up-to-date on the latest practices and policies.